Let’s celebrate our big love for Veterinary Technicians

This week was Veterinary Technician Week  - the one week each year that the veterinary profession chooses to honor those multitalented individuals that help us to help the world’s pets.  Although we choose one week in October to honor them, we must acknowledge that there would be no such thing as modern veterinary medicine without the assistance of licensed veterinary technicians.  They are the glue that holds every practice together.  

The year 2020 has made this fact even more relevant due to the fact that we had to change the way we practice dramatically. The veterinary team had to redesign running our practice by taking work curbside; the technicians are taking the brunt of those curbside practice changes. 

The talented technician team that I work with consists of eight of the most caring, talented, versatile, empathetic people that I know.  Being a veterinary technician is not all about playing with kittens and cuddling puppies.  We all love that part of the job, but much of their time is spent working with panicked stricken, unruly, ninety pound dogs that want nothing better than to avoid treatment or harm the technician that is attempting to care for them.  Technicians frequently become bruised and battered by terrified or angry dogs in an attempt to help the patients that are presented to them. 

Veterinary technicians must be multitalented.  Each day they fill the roll of dental hygienist, anesthetist, radiographer, emergency room nurse, groomer, client educator, patient advocate, behaviorist, and phlebotomist. They must also be exceptionally emotionally stable, ignoring their own emotional needs in place of caring for others.   One of my technicians lost her own dog this week and then had to immediately return to work while grieving the loss of her own fur baby.  She spent the day taking care of clients’ pets instead of taking care of herself and her family during their time of loss. She represents the compassion and dedication embodied by most veterinary technicians.  You will see many a veterinary technician cradling a recovering surgical patient in their arms while eating their lunch, or bottle feeding baby kittens on their day off. 

So next week and for the rest of the year, let us not forget that these underpaid and under appreciated individuals work in this profession to take care of you and your pet.  Be kind when you encounter them and do not give them grief if they are running a little late for your nail trim or vaccine appointment. Tell them how much you appreciate them and the difficult job that they do. 

October hosts veterinary technician week, but I say every day should be “love your technician day”.  Much love to Becky, Carolyn, Shelley, Beth, Sam, Dawn, Jackie, and Deanna – my amazing technician friends.

“Too often we underestimate the power of a touch, a smile, a kind word, a

listening ear, an honest compliment, or the smallest act of caring, all

of which have the potential to turn a life around.” ― Leo F. Buscaglia

Dr. Julie Cappel

Please share your best veterinary technician story to honor those who really run our veterinary hospitals.

Join me on The Veterinary Life Coach Podcast!

https://podcasts.apple.com/us/podcast/the-veterinary-life-coach-podcast-with-dr-julie-cappel/id1451549730

The power of self-awareness.

This week I had the distinct privilege to work with a group of young Michigan veterinarians and veterinary students as a mentor for the Power of Ten Leadership Academy.  I have been a supporter of this program for years and for the past two classes have been one of their two veterinary mentors.  The program is filled with fresh veterinary faces eager to improve their skills as leaders in the veterinary profession. Speakers are brought in each quarter to challenge us in new ways to develop ourselves into better leaders and better humans.  I love the program because each session I learn something new from the speakers and from the students that I mentor. 

The program that we attended on Friday and Saturday revolved around leadership development through self-awareness. Self-awareness is defined as, “conscious knowledge of one's own character, feelings, motives, and desires.”  Working to become a better leader starts with looking inward.

Dr. Travis Bradberry, author of Emotional Intelligence 2.0, describes self-awareness as the core component of emotional intelligence.  He defines emotional intelligence as the ability to recognize and understand emotions in yourself and others, and the ability to manage those emotions. 

How do you create more self-awareness and learn to manage your emotions?

The first step that we took was to work through a personality assessment.  I love personality profiling systems as tools to get to know myself better and to learn more about others.  We used the DISC profiling system, taught to us brilliantly by John, our MVMA CEO.  The DISC system helps identify our preferred behavioral styles by looking at a combination of the four DISC styles.  Whether you use DISC, Meyer’s Briggs, Enneagram or The Big Five Personality tests, getting to know yourself on a deeper level will help you understand how you react to situations, and help you to understand the people that you lead. 

Self-awareness requires that you to understand your emotions.  Learning that your emotions are created by your thinking and learning not to fear your emotions, is a key step in developing leadership maturity.  Staying on your toes with regards to self examination in your response to all circumstances will allow you to change and grow in the areas of your greatest emotional strengths.

Self-awareness requires you to stay curious.  One of the primary attributes of a good leader is a healthy curiosity and thirst for life long learning. Looking to other strong leaders to learn from their experiences will open up your mind to ideas that will help you develop your leadership skills.  The Power of Ten Leadership Academy is a group filled with healthy curiosity. 

If you work to understand yourself, learn to feel your emotions, and remain curious you will embody the power of leadership self-awareness. Knowing yourself well is the most important step in becoming an authentic powerful leader.

Dr. Julie Cappel

“Strong people have a strong sense of self-worth and self-awareness; they don’t need the approval of others.” ― Roy T. Bennett 

Are you financially prepared?

This Sunday morning as I was spending -- or more accurately, wasting -- a little time scrolling through my Facebook groups when I ran across a post from a veterinarian that was struggling with finances.  My first thought was, “of course veterinarians struggle; we don’t make much.”  My second thought was, “it does not have to be this way.” 

She was of retirement age and had worked as a veterinarian for over 35 years.  She had worked hard and long hours from the sound of it, but she was lamenting about the fact that she had no money saved and could not retire.  She was facing a surgery that would take her out of her practice for 3-6 months and she didn’t know how she would keep her business afloat while she was out of work.  How could she keep her one doctor practice going without the doctor?

Reading this post brought up thoughts of sadness and anger that this veterinarian had planned so poorly for her future. She cannot even take time out to care for herself let alone actually retire.  This women’s story made me want to scream, jump up and down, and warn every young person in our profession to walk a different path and make better decisions than some of your elders made. How do you get to the age of 68 and not have any money set aside for your future? 

I know what you are going to say: student loan debt, credit cards, divorce, kids, lack of health insurance, or medical bills that have built up over the years.  All things that happen to us, but if we are thoughtful with our money and work very hard, don’t have to take us down.

How do we do better?

No matter how much money you bring in, live on less.  Set yourself up a budget and follow it.  It sounds like the common sense that our parents and grandparents preached to us, but so many of us don’t follow their advice.  We blindly spend money that we do not have, using credit cards and taking out loans, so that we can have everything that we want NOW.  It is a little like Veruca Salt, the girl in Willie Wonka, “I want it now!”  No delayed gratification for us, we deserve to have everything that we want, regardless of our financial situation.  We are too impatient to wait and to save for anything.  This is precisely what gets us into trouble.  We don’t really need the new iPhone or tablet.  We don’t need Starbucks or restaurant food – except Taco Bell – we all need Taco Bell.  When your spending is planned ahead of time, your money will be more available for savings and retirement investing.

Pay off those student loans now.  Government sponsored forgiveness program are like handcuffs to your life.  Who wants to watch student loans loom over them for 20 years?  Get those suckers paid off as fast as you possibly can.  I was listening to Dave Ramsey’s podcast a few months ago and a young couple – they were both veterinarians – had come out of school with over $500,000 in debt between the two of them.  They decided that they were going to focus on their debt and get it paid off as soon as possible so they could live their lives without student loan debt.  They focused their attention on the debt, worked full time and weekends at emergency clinics, lived on a budget, drove beater cars, and paid off their debt in less than 5 years.  That’s right – two veterinarians, student loan free before they were 32 years old!  Listening to that couples’ story made me realize that veterinarians are not special when it comes to student loan debt.  You can overcome your debt in a short amount of time if you choose to focus in on it.

Contribute to your 401K or Simple IRA at your job. Every paycheck!  Please take advantage of your work retirement plan.  The younger you start, the more money you will have when you reach retirement.  You will think that is does not matter or that you cannot afford to contribute, but you will never miss the $25, $50 or $100 dollars that you contribute every 2 weeks.  Those small amounts will grow into hundreds of thousands of dollars in 20-30 years if it is invested in a good growth stock mutual fund.  You will never be sorry that you saved money for your future.  Many of the retirement plans offer employer matching as well, and that is just free money!  Don’t say no to free money!  Ever!

While I am using this women’s plight to make a point, I have tremendous sympathy for anyone that finds themselves in this situation.  Many of her peers have volunteered to help in her time of need, because that’s what generous veterinarians do. I want us to learn from her story and prevent others from finding themselves in her situation.  Money doesn’t buy happiness but having some control over it can buy you stability for your future.  

Dr. Julie Cappel

Do not save what is left after spending but spend what is left after saving. – Warren Buffett

“A simple fact that is hard to learn is that the time to save money is when you have some.”  - Joe Moore

Join me on The Veterinary Life Coach Podcast, where we talk about learning to change your life. Going from stress and burnout, to a life filled with balance and joy!

https://podcasts.apple.com/us/podcast/the-veterinary-life-coach-podcast-with-dr-julie-cappel/id1451549730

Leading With Fun.

This week, at our hospital, we had our monthly team meeting.  We meet each month in the middle of the day to discuss client service, hospital events, hospital policies, and procedures.  The meetings are usually well attended by the team because we have free lunch, and everyone gets to sit down and relax for couple hours.   At some of the meetings I do team building exercises designed to bring the team closer together and have a little fun.

 

This week it was a photo scavenger hunt with two teams and two cell phone cameras.  We ran around the hospital performing silly tasks and taking photos to try to compete with the other team.  As you can see in the photos, a good time was had by all.

Part of being a good leader is ensuring that your team is allowed, and encouraged, to have fun.  Why do good leaders want a fun workplace?

When team members are having fun, they are less stressed. People that are stressed make more mistakes, take more sick days, and have poorer communication that those that are less stressed. Fun reduces stress.

When team members have fun, they are more engaged in the business.  Engaged employees provide better customer service for your clients and pay more attention to details.

Productivity is also increase when people are having fun.  It may seem like having fun does not lead to work, but the truth is that some fun or relaxation time refreshes us and allows us to feel energized, engaged, and motivated allowing people to get more done.

When work is fun, the business has lower turnover.  People that know that their employer has their back and are allowed to have fun are less likely to look for another job.

How can we create fun for our team?

Watch your employees and observe when they have a good attitude or are having fun.  When you notice, tell them that you love to see them happy and having fun at work.  Participate in the merriment if you can and reward them for their great attitude.

Model a positive outlook them.  When you are the leader you are expected to do better and act better.  Do you enjoy your work?  If it is not obvious that you do, you need to share your feelings more openly with your team. If you as the leader have fun at work, your team will join you.

Allow them to have fun.  It is difficult as a leader to see people that are on the time clock not working, however it is important to allow your team some time to play.  Give them a little space to chat, joke or eat together.  Yesterday I bought my team donuts from the bakery across the street and they all took a minute to eat a donut together.  It takes a few minutes away from their work, however once they eat, they are much happier to get back to work and serve the clients.

Create enjoyment in your workplace.  This is my favorite step when it comes to fun for my team.  I love to create games and funs things for us to do at work.  I have done scavenger hunts, shopping trips, movies, puzzles, auctions, and so many games.  Our current hospital game involves a Barbie doll dressed in a lab coat.  We hide Barbie around the hospital (think - elf on a shelf).  When a team member happens to find her, that team member must write a compliment about another team member and post it in the lunchroom, on the board “Barbie Says”.  Then the team member has to hide her again for the next person to find. 

The last time I saw Barbie she was in a winter coat made of cotton balls and bandage material (because it is winter here in Michigan and she was cold).  

Work and fun are not mutually exclusive.  We can create a more successful work environment by simply creating and allowing a little fun. 

Lead well and have some fun.

Dr. Julie Cappel

“People rarely succeed unless they have fun in what they are doing.” Dale Carnegie

Join me on The Veterinary Life Coach Podcast, where we talk about learning to change your life. Going from stress and burnout, to a life filled with balance and joy!

https://podcasts.apple.com/us/podcast/the-veterinary-life-coach-podcast-with-dr-julie-cappel/id1451549730