Can we all just get along?

As a veterinarian who has spent my life helping people and pets, without any concern for their political leanings, it disturbs me how contentious this year has become.  With Covid-19 mandating that we change the way we practice veterinary medicine and the associated unrest in our country, we have been faced with some clients who disagree with our protocols and procedures regarding Covid-19.  This has caused increase cases of verbal and physical abuse being laid at the feet of receptionists, technicians and veterinarians.  There have been people swearing, threatening, throwing things, and destroying property at many of the veterinary hospitals in our area.

Why don’t we all just get along?

Douglas E. Noll, a lawyer and expert mediator, explains that, “Human beings are emotional not rational.  As the conflict develops, we perceive it as a threat, and we may blame, attack, or withdraw.”

The ugly nature of people is just bubbling beneath the surface at any given moment.  We are all capable of lashing out to another person when we feel that things are not going our way. The part of our brain that fears rejection, failure, or isolation, kicks in when we are in conflict.  We want to fight for our opinions to remain relevant and feel heard. 

We must train ourselves to be better.

Most of us had mothers that told us, “If you can’t say anything nice, don’t say anything at all.”   Our mothers knew that we needed to be reminded to be kind because it did not always come naturally.   Using our prefrontal cortex that allows us to think rationally —  along with some prompting from our mothers — we can overcome our need to react negatively to others.  

Practice compassion for all other humans and allow for differing opinions.  We all want to be free to live our lives as we wish, but freedom requires the ability to differ.  If a client wants to give their view on how you should practice, be open to listening.  Staying calm with compassion is always the best way to keep yourself from being sucked into an argument.  Appreciate differences and remain open minded to others’ views. 

Have realistic expectations that others will not always act kindly towards you and vow to not strike back.  If you understand that most of the people you encounter will be kind, but some will not, you will be prepared to let the bad encounters roll off your back and you can stay out of the mud.

Take care of your team during these difficult times.  Have frequent conversations with fellow veterinarians and your team members so they feel supported.  Associating with others that are experiencing the same situations will allow all to feel understood, supported, and safe.

Humans are emotional and also beautifully unique.  Let’s value our differences and try to get along.

Dr. Julie Cappel

Why Don’t We Say No?

Why is it so hard for us to say no? I struggle, feel guilt, and often end up saying “yes" even if I feel a request will lead to my detriment.  People pleasers like me are always tempted to say yes, so we allow others to take precedence over ourselves.  I am proud of myself for learning to say no in many circumstances, but it continues to be a challenge.  

Yesterday I worked a busy Saturday at the veterinary hospital.  As the only doctor working, I was double booked the entire day. That didn’t stop clients from calling and asking for everything from a last minute “emergency” appointment for their itchy dog, to an emergency refill on that medication that they ran out of this morning.  Then add to that the person that is getting angry because they have been waiting 30 minutes to get in for their appointment.  At some point, we have got to say no, simply to protect ourselves. 

Most veterinarians have a hard time saying “no”  and many ENFJ’s have a hard time saying “no”,  so that leaves me as a notorious natural people pleaser.  My personality is hard wired to create harmony and make others happy.  That causes me at times to abuse myself and suffer with feeling overworked.  It helps me to think of people pleasing as actually lying — by telling people yes when we really want to say no, we are essentially lying to them. 

How do you begin to practice saying no in order to become skilled at not caving to others’ whims?

Accept that it is necessary.  The word “no” feels foreign to us because it makes us feel as if we are selfish and arrogant.  But saying no does not make us selfish at all.  We need to see it as protection and not as confrontation.  Practice saying it out loud.  My husband often tells me, “Look in the mirror and say no”. He knows that I am a people pleaser and an overachiever.  It helps to get someone that knows you well enough to keep you accountable.  When you say no to others, you are really protecting yourself. 

These changes in your thinking and action will not feel comfortable at first.  You will struggle with your brain —feeling guilt for not helping others; however, you need to start believing that you are the one that needs protection.  Your mental and physical health are important.  Keeping yourself healthy and whole will allow you to help more people in the long run by increasing your capacity.  The quality of your life and your relationships are directly related to the attention that you give to yourself.

Preset your personal boundaries.  You must have boundaries between your emotional wellbeing and another person.  Think of yourself as the guard in front of your mental and physical health.  Your job is to protect you first, your family second, and then your clients and coworkers.   Your first order of business is with you. 

Have a firm grasp on your priorities.  To make decisions that are best for you, you have to know yourself well.  What is your capacity for work?  What do you value?   Spend some time thinking about that and then listing your priorities.  Keep them in mind when making any decision.  Saying no is easier when you have a clear idea of what you really want out of life.  It has a lot to do with your integrity.

Years go by quickly, so do not procrastinate in properly managing your health.  Take care of your mind and body first and you will create more energy and strength to help others.  Learning to say no takes practice and resolve, but it will pay off by keeping you sane and healthy, and allow you to increase your capacity when the real important issues arise. 

Dr. Julie Cappel

“Love yourself enough to set boundaries. Your time and energy are precious.  You get to choose how you use it.  You teach people how to treat you by deciding what you will and won’t accept.” ― Anna Taylor

Join me on the Podcast!

https://podcasts.apple.com/us/podcast/the-veterinary-life-coach-podcast-with-dr-julie-cappel/id1451549730

I will be patient.

My name is Julie and I am an impatient person.

Anyone that knows me understands that although I can sometimes be patient — I am usually pretty patient with animals — I am generally extremely impatient.  It is something that I understand about myself and have worked on improving over the years.  My natural personality wants things to happen fast, or at least happen on time.   I want people to get to the point when they are telling me a story.  I prefer to operate with end results in mind.

I was reminded of my natural impatience yesterday as I listened (seemingly forever) to a client. She told me three long, drawn-out stories about the other pets in her household.  Three long stories before she got to the point as to why she needed advice about her cat. Stories that I really did not need to hear and that had no bearing on the situation.  Did I have to practice my patience?  You bet I did.  

This long story short scenario happens all too frequently for me.

Patience is such an important skill for veterinarians and for all of us.  It is even considered an essential building block for improving mental health.This is why I find it so important for myself and all of us to continue to work towards increased patience.  

Improving our patience requires that we learn about how we are wired — how we think about ourselves and others.  Our thoughts create our feelings, so we must learn about the irrational thoughts that can overcome us when we are caught in the emotions of impatience.  If we can understand that our impatient thoughts are optional, we will be better able to communicate calmly and adjust our responses in order to keep client encounters positive and remain patient.  

Improving patience requires us to act like an adult.  Children throw tantrums to get what they want but adults learn to control their emotions.  Emotions are powerful things. If we can learn why we have these emotions, we can become better at actually feeling the emotion of impatience without allowing it to control our actions.  Sitting with impatience is a skill that can be learned and practiced.

Patience will help us to succeed by allowing us to better listen to others.  We all know that getting the entire story from a client can take time.  I enjoy the detective work that goes into getting a good history to help me to diagnose a case.  The detective work often takes patience as the client fills me in on seemingly unimportant facts so I can weed out the things that I need to help with a correct diagnosis.  

Learn how you respond to waiting.  Once you learn about your response, you will be better able to understand and feel your impatience.   Understanding that impatience is not often a useful emotion will allow you to let it go and improve your ability to develop your patience.

Keep practicing.  You know that I will.

Dr. Julie Cappel

“Patience is the calm acceptance that things can happen in a different order than the one you have in your mind.”  - David G. Allen

 

 

 

Big Change for Brownie

The past six months have really made me think about, how to think about change.  So many things in our lives have changed in dramatic ways.  Health and economic challenges brought on by a pandemic. political and social unrest, and family and friends unable to get together for fear of an invisible enemy. We have been locked down, masked up, and flooded with upsetting, conflicting information.  Even the way we practice medicine has changed drastically as we work to keep clients out of our buildings and they clamor to get in.  

Change often causes us to feel anxiety and brings up fear of the unknown, but if we work on thinking differently we can train our brain to see change as good.  

Good change such as the change that happened for my daughter’s little dog Brownie.  Brownie is a small three year old French Bulldog that was owned by a woman that was using her for breeding.  She was one of a number of dogs that were kept in a home to produce expensive French Bulldog puppies.  Brownie’s latest litter caused her to experience an emergency C-section and spay, which left her with two puppies to raise and ended her career as a breeder.  That is where her life and my daughter’s life came together. 

My daughter and her husband had been wanting a French Bulldog for awhile and had been debating whether to adopt another dog or try save the massive amount of money that it would require to get a French Bulldog puppy. So when my daughter and son-in-law learned that Brownie’s breeder wanted to re-home her, they immediately saw the situation as the answer to their financial dilemma.  

Brownie’s life was about to change forever.  She went from raising puppies to being adopted by my daughter and son-in-law and becoming their puppy - the apple of their eye.  She went from being called “Brownie”, to her new name, “Carmela Soprano”.  She is the queen of her Dallas Texas household and new little sister to their eight year old cat Stallone.  She has a small flight of stairs to help her to her faux fur blanket on the couch, a basket full of amazing toys, a pretty in pink collar and matching glow in the dark leash, and a “pooch pouch” carrier so she can be carried when she gets tired on her walks.  Carmela won the doggy lottery.  

For Brownie the change and transformation into Carmela was amazing to see, but because she is a dog, she really does not realize that she experienced great change.  She is happy to be cared for and loved no matter how much change she has seen.   We all experience changes that are not always positive, but we can choose to find some positive lessons in each life change.

Learn a little something from Carmela.  Look for a positive lesson from each change you experience.  Change is often your path to progress. Be true to yourself in all that you face and challenge your mind to enjoy change.

Dr. Julie Cappel

“Yesterday I was clever, so I wanted to change the world. Today I am wise, so I am changing myself.” ― Rumi