Halloween Bust

Today is Halloween, a holiday that I have always enjoyed. In fact, after Christmas, I can honestly say it is my favorite. I'm not too fond of scary movies or haunted houses; fear is not fun. More specifically, I love the decorations, the costumes, the parties, and most importantly, the candy for the kids. My children are fully grown and living out of state, so I no longer experience costumes and trick or treating. (At least not until I have some grandchildren) I still decorate my house, buy candy, and wait in the doorway for the kids to come along with their cute costumes and proud parents. Tonight I was ready. I made little baggies full of candy tied with orange ribbons, three bowls of these pretty little packages. I put on the porch light, opened the door, and waited for the kiddies to arrive. When our neighborhood started moving at six o'clock, one young man and his Dad arrived. He was dressed as Fred Flintstone and was happy to say thank you three times to me. Twenty minutes later, I had a group of younger kids at my door, with their parents waiting out on the sidewalk. Most were dressed as cartoon heros and Disney princesses. Twenty minutes after that, my husband gave candy to three more children at the door as my dog Parker barked up a storm. Shortly after that, the wind started to blow, and the rain began to pour, and there were no other kids in view. I took a picture of myself and my candy to text to my kids, closed up the door, and turned off the lights. 

I wanted to feel disappointed in the Halloween experience. I miss my family, I miss the neighborhood kids from the past, and I am left with three large bowls of beautifully wrapped candy with nowhere to go.

The truth is that I still feel happy about this Halloween, even though it seems like a giant bust. I know I get to choose how I want to think about anything, but it is often difficult to see the upside when negative things happen. That is when I need to coach myself to let go of the negative story and move on to feeling happy with my Halloween day.

How can we decide to feel happy when things do not go as planned?

Take stock of what you do have. When things feel negative, one of the quickest ways to start to see differently is to think about what you do have. You have gifts and advantages that you mostly take for granted. Seeing them through a lens of gratitude changes things.  I have a house to decorate and cute decorations to put around my yard. I live in a neighborhood with many families that might enjoy my decorations. I enjoy my decorations because they make my house look warm and inviting. I have the financial stability to drive a car to take me to the store to buy the candy that I want to buy. I have the free time to spend waiting at the door for the kids. I also have a bunch of candy now that I can give to others or eat myself.

Let go of the past while remembering the joy it brought. Living in the present is the thing that makes us most happy; however, cherishing happy memories reminds us that we can and will be happy again. If I remember back to the great Halloween nights of the past, I may feel disappointed that this one was not as grand. However, if I remember the past but choose to value my present experience, I can find joy in what is happening now. The excitement of getting ready for Halloween was fun, so I decided to focus on that. I also was able to talk to and text with my family, which was fun as we shared photos of Halloween cards and our pets.

I loved everything about today in the big scheme of things; I didn't know it until I examined my story, coached myself, and decided that I enjoyed my entire Halloween experience.

Happy Halloween, everyone - now on to Christmas!!

Dr. Julie Cappel

Lemonade from Lemons

This week was interesting, like most weeks in veterinary practice. I experienced both ends of the client interaction spectrum — critical negative client and supportive positive client.

Hateful words, complaints, and negative reviews from our clients are often mentally harmful and feel terrible. If you have spent any time in this profession, you have had a negative client experience more than once. We usually take their words at face value and feel bad about ourselves based on their comments. As clients offer their opinions, I think we can take some of their negativity and use it to make us better and stronger people. Using critical and hateful words to create positive results is much like making lemonade from lemons.

On Monday evening, just as I was getting ready to life coach a veterinarian, I read an email from a loyal, longtime veterinary client. The email went something like but not exactly like this….Julie, I have been a client of the hospital for over 30 years. When I have a cat with a problem and call for assistance, I am told to go to emergency.  Is this how you “life coach” your veterinarians? Tell them to abandon their clients for time off?…. There was more, but you get a general idea. He was angry at the receptionists for not getting him into the schedule and made sure that I knew about it by email as soon as he could. No plea for help, no “sorry to bother you doc,” just sarcasm. When I politely returned his email saying that I would be happy to help when I was in the office on Tuesday, he answered with more sarcastic quips and negative comments about me and my team. 

When I read his first email, I had a difficult choice to make. Do I respond with an equally snarky comment — I have been known to be pretty good at sarcasm and passive aggression — or do I remain kind and try to help him? My epithetic better self told me that he was upset about his cat being ill on my day off. I chose to send a kind response offering help the next day and not respond to the snarky comment about my life coaching. When he refused to accept my help Tuesday, I decided to let it go, not respond, and allow him the space to determine his next move.

When people disagree with your policies or your level of access, they may become haters, and it is easy to allow them to bring us down on our profession. We have a choice to either let hostile clients stop us from offering our services, or use their comments as fuel to propel us forward to more success. 

Understand that your success brings exposure. Client criticism is a sign that you and your hospital are doing something right. If you do not create enough demand to be busy, you will not have upset people when you are unavailable. Seeing the angry client as bitter because you were not there to help shows how important he thinks you are.

Use the negative example to make you more tolerant of others. When you are frustrated with a situation beyond your control, do not respond with criticism and sarcasm. Use your empathy to show up in a better, more professional way. Kindness from you will not always be returned, but you will feel better knowing that you responded as your best self.

Understand that criticism may allow you to change and grow. If you remain open to some level of feedback, you may find something in yourself or your practice that you want to change. A humble look at the sentiment behind the critique may reveal some truth. If nothing else, you can practice your compassion and listen openly without judging the client or yourself. Both parties can be right without anything changing. My client is correct about wanting his cat seen, and I am right about wanting to have experiences outside of veterinary practice.  

Allow the negative client comments to teach you to appreciate the kind-hearted people. Saturday, I had a gentleman tell me that he deeply appreciates our team. He has two very high-maintenance allergy dogs that often have bouts of ear and skin infections. He said, “You and your staff have been amazing at helping me with my dogs this year; every time I call, the people are nice.”

Thank you, sir, for reminding us that lemons are rare, but when we get one, we can make lemonade.

Dr. Julie Cappel

Join me on The Veterinary Life Coach Podcast!

Do one good thing

The universe offered me a message this week wrapped up in three experiences. Happiness is created by helping others. 

I have always been one to believe and live by this statement. I love to give to others and try to help when and where I can. This week I received some reminders, loud and clear, from three different experiences. I decided to pass my message and those lessons on to you so you can create more happiness.

Monday, I was honored to record a podcast with some beautiful and brave women who shared their heartbreaking and inspiring stories of infertility, miscarriage, and infant loss. During that powerful podcast, they talked about how people need to be open to helping others in times of struggle and grief. So many times, we may know someone is grieving, but we are unsure of what to do. These women reminded me that just checking in with people you know are down will make them feel less alone. Doing simple tasks like providing a meal for them or doing laundry when you know they are sad goes a long way to help them work through grief. When we feel unsure how to help another, we often leave them alone, thinking they do not want to be bothered. In reality, when we do not reach out with support, we discount their grief and loss.  

Yesterday, I read a Facebook post from a veterinarian dropping out of a veterinary support group because many people were not offering needed support. She posted a case of hers asking for help from the group and experienced harsh critiques of her medical decisions and snarky comments in place of kind words. She was discouraged by the lack of consideration and the absence of support the group was formed to offer. What a shame that the same group that was supposed to help her had now turned on her. 

This morning, I attended a church service, and the message was all about the value of helping others. We were designed to need others' help and to help others in need. Whether you believe in God or some other universal spirit energy, it is evident that helping others feels good. Helping other people has been proven to provide the giver with more health, happiness, and purposeful existence. Acts of kindness and generosity stimulate the brain to feel great, so in a sense, it creates happiness.

Give by focusing on your passion. When you love what you do and give from a place of that love, your happiness will be multiplied. You do not always have to provide materially but be generous with your time. Just sitting with someone in their time of need will help them cope better and allow you to feel closer to them. Allow yourself to think ahead to what others may need. Being proactive in your giving will surprise the receiver and bring more joy. 

Try to look at your generosity this week and see if you can step it up. When you see others benefitting from your good works, you will open up to more feelings of happiness.

I believe that Goldie Hawn once said, "Giving back is as good for you as it is for those you are helping because giving gives you purpose. When you have a purpose-driven life, you're a happier person."

Do one good thing. 

Dr. Julie Cappel

Structure and Commitment

Here it is Sunday evening and time for me to write another blog. I have been writing my blog posts every Sunday since May 6, 2018. I have not missed one - 180 blogs today.

I am physically exhausted tonight because I spent most of the day, along with my husband, painting the molding and doors in our master bedroom. I am not a big fan of painting, and the last time I did it, I vowed never to do it again, but here we were, sanding, washing walls, taping, and painting the bedroom to match the new floor that we had installed Wednesday. Whenever you start a remodeling project, you have to expect that it will be twice as much work as you thought, and it will always lead to more projects as things snowball from one issue to the next.

So tonight, after cleaning up all the painting supplies, the last thing that I felt like doing was to start writing a blog. My self-imposed blog deadline is midnight, Sunday, and it is after nine o’clock now. It would be so much more fun to grab a snack, stretch out on the couch, and watch a movie. Maybe I could skip a week.  

Why do I feel as if I have to write every week? 

The answer for me is structure and commitment.

Whenever you decide to do something important to you, it requires structure in your schedule to create time to do it. That simple fact is the reason that so many of our goals go unaccomplished. We never feel as if we have enough time. Part of the goal-setting exercise that I do with my clients requires them to sit down every Sunday evening or Monday morning and plan out their week — structuring their schedule. Planning small steps towards your goals and scheduling time to accomplish those steps is vital to achieving any goal. We set priorities and break goals into small grouped tasks that help us stay in the zone. For example, I set aside time Sunday afternoon or evening to write my blog and upload it to my website. I carve out that time each week. Monday is podcast day, where I write, record, and edit podcasts. When I outline my week, these things must be accounted for, along with my work, coaching, and most importantly, self-care and family time. If I don’t commit to structuring my week, I will neglect myself and my goals.

Once you have your goals in mind and your structured schedule, you need the commitment to follow through. So many of us are great at planning and writing lists, even getting things on our calendar, but when it comes to the actual follow-through, we drop the ball. Commitment to yourself requires that you honor your hopes and dreams. Treat yourself as your priority, committing to your physical, emotional, and mental needs. There will be many days that you do not feel like following your schedule. You will want to do anything but your work. Creating the life that you ultimately want requires putting in the work and sticking to the plan. This evening, when I was tired and wanted to watch a movie, I had to commit to my blog because my goal is to become a better writer and because I want to help my fellow veterinary professionals feel better and do better.  

Writing this blog is part of that goal.

Now that it is done, I can get some rest.

Dr. Julie Cappel 

 “Unless commitment is made, there are only promises and hopes… but no plans.” – Peter F. Drucker

Open to Learning

Have you ever made a mistake? I know, it is a ridiculous question. All humans make mistakes, and it is the number one thing that most of my veterinary clients worry about.

Mistakes can be quite upsetting when they are medical in nature, but the good news is that medical mistakes are rare. Business mistakes can cost money, and personal mistakes can damage relationships, but mistakes are a part of life. We cannot change and grow without accepting error.

Wednesday, I enjoyed recording a podcast with my talented friend and practice owner Dr. Susan Sayles. We planned to get together to offer a podcast about mistakes that we have made in our careers as veterinarians and leaders. We agree that there are so many lessons that we can learn from mistakes if we think about them a little differently.

Mistakes and errors are an important part of learning and growth. When I think of my many mistakes and failures, I think of my opportunity to learn from what I have done wrong. It is never easy, but most worthwhile things in life are complicated. My business would not have existed without the hard lessons of my first veterinary job, and I would not be the leader that I am without my mentor telling me that I was too impatient.

When you find yourself ruminating on an error, ask yourself some tough questions. It is not productive to beat yourself up, but reflecting on where you went wrong can help you glean the lessons offered to you. What happened and why? What would I change if this scenario presents itself again? How will I do better in the future? Opening yourself up to examining the experience does not mean berating yourself. An honest look at what you might do differently next time will allow the lessons to flow to you.  

If you feel stuck in perfectionism or fear error, you will never be open to success. All success involves some level of risk, so learning to embrace a minor imperfection will open you up to more accomplishment. Make a plan ahead of time to acknowledge the risk and plan for small failures.  If you are open to mistakes from the beginning, you will be more excited, more disciplined, and less fearful.  

When we work to see mistakes as a part of getting things right, we can relax and enjoy our life more. We will naturally make fewer errors when we are more relaxed and not caught up in the anxiety of perfectionism. Owning our mistakes makes us more human, relatable, and stronger as leaders in our practices.  

Cut yourself some slack and learn the lessons your mistakes want to teach you — you will feel better, stronger, and learn more. Also, don’t forget to listen to the podcast to learn from our mistakes.

Dr. Julie Cappel

“You don’t learn to walk by following rules; you learn by doing and by falling over.” - Richard Branson.

Happy where you are.

This week I experienced some challenges that made me think about choosing happiness. When things are less than ideal, we have to realize that events will happen that are upsetting or annoying. We decide how we want to respond to those problems.

We had days and days of rain early in the week, and my house sits on a bit of a hill. We constantly develop a small pond in our back yard when we get lots of rain, but it is far enough from the house not to cause any issues. This week was different. We got such a large amount of rain over several days that the pond looked like a lake. I told my husband that I felt anxious about the rain, and he thought I was overreacting. I had a feeling that this rain was something of a concern. Friday morning, my husband went down to work in his basement office and found that the carpet was soaked with water. Our basement was flooding.

The first thing that I wanted to do was feel angry or upset at this crappy turn of events. I tried to blame the weather, to yell and stomp around, expressing my anger that our basement office was now ruined. I thought, now we have to tear it apart, pull out carpet and drywall, repair the area that leaked, then replace everything that got destroyed. What a mess!

My follow-up thought, which I had to work on, was to see some good in the situation to change my upset into optimism. I decided to think, "At least it is not the whole basement." "We found it before it got any worse." But, my favorite thought, the one that brought me happiness, was, "I have to work today, and that means I don't have to help pull up wet carpet and haul stuff out of the room." That thought made me feel happy, as I said goodbye to my husband and left him with the flood.

So let's talk about how we work to change a negative situation into a positive experience. How can we choose to be happy right where we are? 

Start with a growth mindset. Your mindset is your self-perception or belief. If you don't believe that you can change and grow, you have a fixed mindset. People believe that their talents and abilities can be developed through hard work and dedication in a growth mindset. If you have a fixed mindset about your happiness and think that you can only be so happy, you will stay stuck in your negative emotion and see the negative every day. If you work to develop a growth mindset, you will realize that your happiness can change, and it all depends on the work you are willing to put into that change.

Once you have decided to grow, you also need to explore what happiness means to you. If you know what you are looking for, it will be easier to find it. My definition of happiness has changed over the years. I used to think more about achievements, money, and things that would make me happy. I love activity, and I am most happy doing active things. As I have matured, I realize that happiness can show up in the routine and mundane. I am happiest when chatting with my family about their lives or walking a client through medical education. I am most happy when I am present in the moment - whatever it is. Spend a little time working on your definition of happiness. 

Create more balance for your life. I believe that happiness comes from within, but we must also understand our physical needs so our body and brain can work on happiness. Balance means knowing how to eat properly to fuel your body, how much sleep to get, using your days off work to refill your cup with activities that bring you joy. It does not mean that work is not also filled with joy and happiness. When I feel discouraged about going to work, I remind myself that my work is vital to the world, and I was given my talents and drive as a veterinarian to help people. I also know that if I don't have time to ride my bike or vacation with my family, I don't have balance/or harmony in my life. Work on your work-life harmony and schedule in your downtime - for self-care, physical activity, home care, relationships, and work. Work is a part of our self-care because it creates money to fund our lifestyle. We work so our brains can feel challenged and grow.  

My work gets me out of the house when our basement floods.  Oh happiness!

Let's all work to be a little more happy right where we are today.

Dr. Julie Cappel

"Happiness is a direction, not a place." – Sydney J. Harris.

"Happiness is a form of courage." – Holbrook Jackson.

Avoiding Work

This week I have felt a lot of resistance to work. I usually like going to work and doing what I do. I also love podcasting and doing my veterinary coaching work. However, this week I felt some negative feelings about working. Perhaps it was the beautiful weather we have been having — I want to be outside all day. Maybe it has something to do with curbside/covid dragging on and on with no end in sight. This week, I admit to feeling a little stuck. All I wanted to do was take a day off, be outside, and enjoy the sunny end of summer weather.

I often talk to my coaching clients about the difference between the need for self-care and using self-care as avoidance. Are we taking the day off from our responsibilities because we need some downtime and relaxation, or are we taking the day off to avoid something we don’t want to tackle?

If you are a student and need to study for a test and find yourself on social media all evening, you are probably avoiding studying. If you stop at Taco Bell on the way home from work, order two burritos, and eat them before you get home to make dinner, you are probably trying to numb your feelings.

By the way, we all avoid our feelings. You are not alone. It is a natural thing that we all do to avoid something painful. I don’t mean physical pain, like a headache or pulled muscle. (Although we would like to avoid those). We prevent our emotional pain, like sadness, stress, or confusion. We use things to numb out those feelings or avoid them. We do things like binge-watch Netflix for hours, scroll through social media, and overeat and drink. Sometimes relaxing and watching a movie is self-care, and sometimes we are avoiding. The trick is knowing the difference.

Self-care means doing things to take care of your mind, body, and spirit by engaging in activities that reduce stress and promote well-being. Self-care enhances our ability to live fully and effectively. Avoidance causes us to feel better at the moment but results in a compounding of the stress in the aftermath. 

So after my long day at work, if I come home feeling exhausted and try to wind down by watching a favorite TV show to give myself a break before I walk the dogs, it may be self-care. If I sit there for hours binge-watching, staying up way too late, and neglecting my dogs and other responsibilities. I am probably avoiding something in my life, sabotaging myself, and calling it self-care. 

The first thing to think about when you want to figure out if you are overindulging in self-care to avoid your life is to take a self-assessment. Spend a little time thinking about how many hours you spend thinking about what you should be doing but are not. Do you know more about strangers on Instagram than you do about your friends and family? Do you feel more stressed after your leisure activity? If self-care is distracting you from your goals and dreams, then you are stuck in avoidance.  

It is unrealistic to do away with avoidance behavior completely. There are times when a little “avoidance style self-care” is necessary to get your brain ready to process a big emotion. You don’t want to practice avoidance too often. If you feel yourself doing things that may be destructive, realize what you are doing. Take a moment to see your avoidance, then step up, step out, and get on with your life.  

Tonight I am back to work.

Dr. Julie Cappel

“Pain in this life is not avoidable, but the pain we create avoiding pain is avoidable.” ― R.D. Laing.

Tough decisions: Why is Veterinary Medicine Difficult?

One of the main reasons that Veterinary Medicine is considered such a stressful occupation is that there are so many difficult decisions to make. Some are life and death, and some are as simple as refilling a pet's medication. The questions start the minute that we walk into the door each morning. Questions like, "Doctor, can we squeeze in one more appointment today?" "Will you look at this pet's record to approve medications?" "Does this tooth need to be pulled?" "Is this blood work ok to do surgery?" "Do I need another suture to close this incision, or will it be ok?”  And the questions from clients, 

"What kind of food should I feed my puppy?" "Why does my dog lick his feet?”, and "What should I do about treating my cat's recent illness?" 

When we are continuously making decisions day-to-day, it can become overwhelming. The weight of the constant barrage of difficult decisions causes a type of decision fatigue. It is like overworking a muscle when you lift weights — at some point, our muscles will fatigue. Our decision-making "muscle," our brain, starts to tire and may even quit working properly like a spent muscle. We have such a responsibility to our patients and clients to make the best decisions for the pet's health and collaborate to help them make the right decisions for their families. 

 

Here is an example that created multiple decisions from this week at Warren Woods Veterinary Hospital.  

Saturday, during a busy workday, we had a plastic Rubbermaid container left on our doorstep, sealed with duct tape and containing a very young, terrified pregnant cat. She had fleas, tapeworms, and giardia (an intestinal parasite). She was abandoned with a note written in sharpie on the container's lid to please find her a home. We realized that she was pregnant as soon as we saw her and confirmed it with an abdominal ultrasound exam. Now we have decisions to make. Do we keep her until she has her kittens, spay her before she has them, turn her over to animal control to take care of her, how do we treat her worms and fleas without harming her kittens? Where do we keep her that will be low stress in a busy veterinary hospital?  

So many difficult decisions and responsibilities just because someone cowardly dumped her on our doorstep. Caring for a cat-like this takes money, time, and resources. We are not an animal shelter, but sometimes people treat us like one. What to do?

Are there ways that we can improve our decision-making ability and protect ourselves from decision fatigue?

Create routines and delegate simple decisions. If you set some rules and guidelines for your team, you can decrease the number of questions asked. We have a system for refilling prescriptions so that refills can be ok'd ahead of time for a year. There are protocols for blood testing, vaccine recommendations, and surgery protocols to make it easier for the team to stay ahead without asking for permission. If your team knows your morals, values, and the rules of the practice, they can make some of the decisions without involving you in every little thing. 

Schedule your day and decrease your options. If you always wear the same thing or pack the same lunch, it will reduce the brainpower needed to start your day. Have a routine that you follow each morning, so there is no reason to make any decisions. Leave at the same time and take the same route to work. Answer your email only once per day for a limited time, and have a specific scheduled time to make phone calls.  

Don't second guess yourself. There are no perfect decisions, so once you decide, try to move on to something else. Try not to rehash each choice to predict if you made the "right" decision. Self-doubt will create confusion that adds more decisions and creates stress. Just make a well-thought-out choice, take a breath, and vow to move on. 

The solution to difficult decisions is to retain your capacity for decision-making. The less energy spent on more minor choices will increase your ability to deal with the unexpected. You will be more confident and decisive if you avoid fatiguing your decision-making muscle. 

We kept the cat.

Dr. Julie Cappel

 

Orchids Teaching Me Patience

“Patience is a virtue”, is something that I have always been told, probably because I am not a patient person by nature. I can be very patient with animals and have been known to work with my dogs for months to perfect some agility skill or obedience move. Still, I am notoriously impatient when it comes to getting things done, tolerating other people, and judging myself. 

Patience is something that I have worked on all of my life and continue to work through today. I have learned how to be more patient by raising children, parenting many pets, and working as a leader in my practice, but I still struggle at times with the concept that I need to be patient.

This pandemic has been a test of patience on many levels. Fifteen days of lockdown to slow the spread has morphed into almost two years of learning to live with the virus. The increased demand placed on veterinarians and lack of adequate staff has also been challenging to navigate. So patience development is something that I think we can all benefit from right now. 

I love to be active and try new things, so I became super bored and restless during the lockdown. I am not one for sitting still and staying home. It was a real challenge for me. One of the few places that I could go was the open-air gardening store. It was outside, under a roof, and they had all varieties of plants and gardening supplies.  It was the perfect place to get out of the house safely without a lot of close human interaction. During one of those trips, to buy some flowers for the garden, I spotted some orchid plants and thought of my sad dying plants at home. I have purchased a few Phalaenopsis orchids at the various grocery stores over the years, but once the blooms fell off, I could never keep them alive and well for long. The pandemic gave me the gift of time, so I decided to use my spare time to learn how to take care of these unique plants and see if I could muster up the patience to get them to thrive and bloom.  

So I bought a healthy, beautiful orchid to bring home to my dying group as an example of what I wanted them to do. Then I spent hours watching YouTube videos about repotting and caring for Phalaenopsis orchids, and my new lesson in patience began.  

In their native habitats, Phalaenopsis orchids grow in humid climates where the temperature remains quite warm most of the year. The plants grow on shady tree branches. They take a long time to bloom, as I found out patiently waiting as their long flower spike slowly turned into buds and then flowers. It takes months for them to bloom, but the reward is beautiful flowers that last for 3-4 months. They may not bloom again for another year, but they will bloom sooner if you make them very happy. Orchid Care is the perfect hobby to teach someone like me more patience.  

It is now 2021, and I have four orchids that are thriving. I keep them in my bedroom window, and I give them time outside on my deck when the weather is warm and humid. They like being outside in the summer and appear healthy and happy. I am on the third cycle of blooming, and I have one rock star plant blooming for the second time since I started caring for them properly. The others are testing my patience by refusing to bloom, but the leaves and roots are looking good, so I know that if I remain patient, they will reward me with some beautiful flowers soon.

If you are a person that tends to be impatient, take up a hobby like orchids to help you practice this fantastic skill. It will bleed over into your working life, your family life, and your friends will notice that you are becoming much more patient. 

Dr. Julie Cappel

“Patience is not simply the ability to wait - it's how we behave while we're waiting.” - Joyce Meyer

Walk, Look, and Listen

I traveled with my parents this weekend, north to Elk Rapids, Michigan. The purpose was to take a short vacation and visit some family and friends who live in the area. We rented a little Airbnb close to town and just a stone's throw away from the beach. It is a beautiful town, and I would highly recommend visiting if you ever have a chance. 

This morning after drinking my coffee, I prepared to take a walk. When I am walking alone, my habit is to put in my earbuds and listen to a podcast or book—multitasking my physical exercise and continuing education into one power walk. I know that multitasking lowers productivity, but I still seem to want to try it whenever possible. There is something in my ENFJ personality that compels me to experience everything all at once. In reality, my multitasking causes me to miss things and lose focus.  

As I stepped out the door this morning to start my walk, I saw the beautiful sunshine through the trees, and something told me to leave the earbuds behind and focus on the walk. I decided to choose to be present to see and hear everything that this beautiful area had to offer.  

I gave up multitasking to create mindfulness, and here is what I observed.

I observed the sun rising over the trees as the birds sang their morning songs. I heard some fish jump as I walked along the boardwalk around the marina. I observed vacationers laughing outside the diner as they enjoyed their eggs and coffee. I greeted my Dad, who was walking back from the coffee shop on his exploratory walk. (We are alike, my Dad and I) 

I saw a woman pushing her young son on a swing in the park. They were laughing and yelling "WEEE" as the swing went higher and higher. I found a cute little sidewalk book exchange box, where you can take a book and leave a book. (I took two, so I owe that box). I saw a flock of monarch butterflies visiting wildflowers next to a park. 

I found several historical signs — you know the kind that tells you about the history of a particular building or structure? I stopped and read each one in detail. I rarely do that. 

I stopped along the beach and listened to the waves as they splashed against the rocks. I felt the sun on my skin and took everything in along my several-mile walk, and returned with a better appreciation of my world. (and two books)

Mindfulness is "the basic human ability to be fully present, aware of where we are and what we're doing, and not overly reactive or overwhelmed by what's going on around us."

It takes some effort to give up multitasking long enough to slow down and smell the roses. The small things you miss by multitasking may be the very things you need to notice to feel whole.

Try to remain fully aware this week as you go through your days. Try listening to the sounds, seeing the sights, and smelling the smells. Your life will be better for it. 

Dr. Julie Cappel

“The best way to capture moments is to pay attention. This is how we cultivate mindfulness.” - Jon Kabat-Zinn

Is it a Full Moon?

Friday and Saturday were both days coming up to a full moon, which I usually do not pay much attention to. I love looking at the stars and the moon on a clear, crisp evening, but the constellations and the lunar cycle are not something that I know well. However, I have a great friend, Nina, who is an expert in all things star-related. We have spent some fabulous evenings at high school band camp (our kids were in the high school marching band together) gazing at stars over the band field. She taught me all that I know about the planets and stars - as much as I remember. 

During a full moon cycle, it is said that people become more agitated, and there have been some studies that support the premise. Working with the public in the veterinary medical field makes many of us believers.  

Yesterday was a “full-moon Saturday.” We were scheduled to work a half-day — nine until one. My manager decided that it might be fun to have a potluck breakfast; actually, I think it was one of the technician’s ideas that our manager facilitated. We got to work a bit early, and we each brought in a different breakfast food item to share. The table was piled with fruit, bagels with cream cheese, egg McMuffins, sausage burritos, quiche, donuts, coffee, and even non-alcohol mimosas. There was enough food to feed an army and all of us for breakfast and lunch, with leftovers to take home. 

The idea behind having a breakfast potluck was to help the team feel like a team and also appreciated and loved. Something about food makes us all feel a bit better, much to the detriment of our physical health, but a once-in-a-while indulgence is acceptable as long as we work it off. On this full moon Saturday, we did work it off. 

Whether it was the full moon or just because it is life, we had our fill of unpleasant and unreasonable clients on this day.

One gentleman argued with everyone as soon as he called in on the phone from the parking lot. I overheard the phone technician’s voice becoming more and more tense as she attempted to understand what his complaint was. He did not think he should have to wait his turn in the parking lot and demanded to be seen immediately. He also wanted to go home and wait while his dog got full mouth radiographs - she had two loose teeth —and a growth removal immediately. Oh, by the way, he was scheduled to have those things addressed back in June, and he canceled the scheduled surgery appointment. Once he was in the exam room with me, he repeated his requests, and also said, “Can you replace the loose teeth with gold teeth?” Nope! We cannot do that today, not ever. He remained pretty calm for the rest of our encounter but continued to rave about the need for dental rads and gold teeth for his dog. 

Another client was exasperated the minute she got into the exam room with me. Her puppy was in for routine vaccines, but she insisted on coming into the building with him. We were 20 minutes behind schedule getting her inside, and she told me exactly what the problem was with our program. She explained to me that she had waited for 30 minutes in the parking lot, and now her dog was overheated, and it was our fault. I kindly explained to her puppy looked fine, but she could now wait a bit longer in the air-conditioned exam room so her puppy could get some water and “cool down.” No problem, I am happy to help with that.

Working during a full moon and partially curb-side is frustrating, challenging, or entertaining, depending on how you choose to see it. I try to think of life as being neither good nor bad, but just what it is, life. We also need to try to keep our humor and empathy. Of course, people don’t want to wait in the hot parking lot. Of course, they think they are the only priority. When we look for humor in encounters, it helps direct our minds to the positives. It is all about attitude and protecting yourself from going down with them.

Keeping a positive attitude with unkind people takes mental work, but we join them in their negative emotions if we allow them to upset us. We will not allow them to change us into unkind people. We have many happy clients and a few impatient ones, and the difference is how we think of them and their antics. If we know that a few people get a bit ugly each day and expect it, we can choose to roll with it when it happens.

My manager said to me when the “gold teeth guy” left the building, “You have to laugh, don’t you? Is it a full moon? People are a little over the top today.” 

Good thing she planned our colossal breakfast.

Dr. Julie Cappel 

“Moonlight drowns out all but the brightest stars.” ― J.R.R. Tolkien