This week I am traveling again so I have had time to observe
many people. Sit at any airport for
a while and you will be entertained by a vast array of human behavior.
Today as I was waiting in line to board my flight to Dallas,
a woman gifted me with a great example of a complete lack of common courtesy
and personal responsibility. As my
plane was boarding she approached the woman at the counter who was working to get
the passengers efficiently on the plane.
She and her husband approached the desk and asked the clerk about the
next flight that would be boarding from that gate. The clerk politely (as far as I could tell) asked the woman
to wait until the current flight was completely boarded to address her issue
with the later flight. The woman
insisted that she get assistance now because she was there and did not want
to wait. The clerk again asked
her politely, and a bit more forcefully, to wait. “If you could just wait a few
minutes to allow me to finish with this flight, I will be happy to help”. After insisting for a third time and
getting the same result, the woman turned away from the clerk, looked at her
husband and said, “ That lady is a real bitch!”
Wow I laughed, she has some balls to blame the clerk for the
fact that she arrived at the gate an hour and a half early for her flight and
she did not wish to wait.
That is when I started to think about personal
responsibility. The woman refused
to consider that she might have been in the wrong - insisting that the clerk
assist her before the other passengers.
She further negated her personal responsibility in the transaction by
calling the clerk a bitch.
Personal responsibility is an important thing for a good
leader or good human to possess. The tendency to want to blame others when
things do not go our way is natural, but it will affect our ability to lead.
Why is personally responsibility so important in life and
leadership? How can you improve
your own sense of personal responsibility?
Do not blame others.
Responsible people do not blame other people for their
circumstances. Becoming a strong
leader involves making choices and then acknowledging that those choices, for
good or bad are yours to own. Your
team will lose respect for you if you blame others, especially them or your
clients, for your choices or situations. When you own a
problem you will earn your team’s respect.
Responsibility allows you to take control of your life. Honoring
your commitments and taking responsibility for your actions allows you to make
your own way in the world. No one
can affect your success as long as you have a handle on the steps that you chose
to get there. Understanding that
you cannot control every circumstance in your life, but you can control the way
you respond to those circumstances will cause you to make better decisions.
Having a strong sense of personal responsibility will
increase your feelings of self worth.
If you can drop excuses or blaming, you will feel more balanced and in
control. Once that balanced
feeling is well established your self-esteem will grow. You will honor your commitments to
yourself and be more likely to put the work in to become more successful.
Taking personal responsibility in the exam room and owning
the choices that you make with clients will make you a more likable and
respected veterinarian. The
clients will feel assured that you are in control of any situation. You will become more trusted and loved by
your clients. The confidence that
you feel will cause the client to see you as the authority figure and
strengthen your bond.
Watch yourself in the area of personal responsibility and
work to control your thoughts and feelings to overcome the need to blame others
for your situation in life.
Once you let go of blame, you can grab on to success.
Dr. Julie Cappel
“All of us have a tendency to blame others for our
circumstances and even our choices.
We need to overcome that tendency if we want to increase our potential
and live a life with no limits.”
John Maxwell, The Power of your Potential.